CODE OF CONDUCT, TERMS AND CONDITIONS
At ER Beauty we hope that all our students will find their training with us both rewarding and enjoyable.
To ensure that all students are given the best opportunity possible to learn the following guidelines must be
adhered to:

• The use of mobile phones is strictly prohibited. All phones must be switched off during the training

course.

• Students must arrive 20 minutes before the start of the course, if students are more than

10 minutes late, they will need to pay a fee to have an extra class.

• Treat each other and your Tutor with respect, any form of racism or disruptive behaviour will not be

tolerated. Please refrain from the use of bad language.

• Adequate time will be allowed for lunch - Please bring a light snack with you. You will not be

allowed to leave the room or eat before the scheduled break time.

• It is strictly prohibited to bring anyone with you, pets or a family member (i.e., kids)

• Please avoid discussing about courses prices, discounts, and particular issues during the training.

Book a time to talk to your tutor or responsible.

• If you have any complaints, please speak directly with your tutor/responsible at the end of the class.

• You are responsible for your personal belongings: clothes, jewels, bags, phone chargers, material,

etc.)

• Consumables and products must be used economically, it is part of your assessment.

• Smoking and chewing gum are not allowed in the training room.

• Please do not distract others by discussing matters not relating to the training course.

• Client modesty and confidentiality must be maintained.

• The work area must be kept clean and tidy.

• Filming and photos will only be allowed with the authorization and supervision of your tutor. It is

forbidden to post videos or photos on social media without the school's authorization.

• You must be prepared at least twenty minutes before treatment.

• Bring your personal power bank or phone charger.

• Students must bring their own clean towels to each course, if you forget to do so you may rent

a towel for £5.00.

• Should you need to cancel or rearrange your course you must give 48 hours’ notice. If it is

an emergency and you are unable to give 48 hours’ notice you must provide proof such as
a doctor’s letter etc, otherwise you will have to pay for the course again.

• Students must be well presented on course days; a tunic is preferred however plain black top 

and black trousers or leggings is acceptable for those who do not own a tunic. No high
heeled shoes or jeans allowed. No jewellery or long nails accepted.

• ER Beauty is not responsible for loss or damage to student’s personal property and possessions.

• Please note all genders and religions are welcome at ER beauty and will need to receive as well as

practice treatments from other genders and religions.

• ER Beauty reserves the right to terminate the training of any student behaving in a

disruptive manner. Course fees will not be refunded after student’s attendance of the course. If
you cannot attend your course due to illness, alternative dates will only be arranged if the sickness
is substantiated by a doctor’s note.

I certify that this task / report is my own work, based on my study and / or research and that I recognized all
the material and sources used in its preparation, be it practical classes, books, articles, reports, class
notes, and any other type of document, electronic or personal communication me to certify that this task /
report has not been previously sent to evaluation in any other unit, unless specific permission has been
granted of all the coordinators of the ER Beauty Training and unit involved, or at any other time in this unit,
and that I have not copied in part or in whole or plagiarized the work of others students and / or teachers. I
am also aware that this diploma does not allow me to teach the techniques.
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TYPES OF COURSE
Diploma: At ER Beauty Training you will be required to attend school and display enough knowledge and
skill to enable you to receive a Diploma. A Diploma will allow you to work from home or as a mobile
therapist (we don't offer NVQ assessments), however it is your responsibility as the student to check what
your local boroughs requirements are for working from home, in a salon or as a mobile therapist. Also, if
you
are doing online courses you need to check with your local council in UK or in another country if they
accept certificates from online courses.
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BOOKING AND PAYMENT
All courses are paid in advance; however students have the option to pay in 3 instalments before the start
of the course.
ER Beauty reserves the right to alter or change details, prices and dates of the courses at the school.
ER Beauty Training cannot offer refunds for cancellations outside of our control, i.e. adverse weather
conditions, terrorist attacks, floods, industrial action or Visa denials.
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PAYMENT METHOD
Courses can be paid via Bank Transfer, in cash, via credit card (there is a fee: to pay through the machine
1,69% and to send the link 2.5%), via Website: can pay all in one go or in 3 instalments but there are fees
from Klarna or PayPal and this must be done one week prior your course.
Privacy Policy: Please note for your security we do not store any financial details following payment. All
personal information (Name, address, phone number) is filed and stored in-line with the Data Protection
Act and is never shared with anyone else.
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DISCOUNT CARDS
Many of our students earn discount cards with top beauty wholesalers and cosmetic brands upon
completion of our training courses using their ER Beauty Training diploma along with proof of valid
insurance; or upon presentation of the qualification certificate (e.g. Abt/Guild of Beauty Therapists
certificate) as proof of your eligibility to purchase professional products. However, we cannot accept any
responsibility and have no control over individual student eligibility or ability to obtain these discounts. We
make no guarantees about eligibility and this is at the discretion of the individual supplier/wholesaler.
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HOW TO CANCEL THE COURSE YOU ARE BOOKED ON
Any cancellation must be in writing via email and within 7 days of booking the course and a minimum of 7
days before the course start date. If a booking is cancelled after the 7 days, less than 7 days before or we
do not receive written confirmation all deposits will be lost as fees are non-refundable and non-
transferable.

One, Two and Three day courses: If you need to cancel and give 14 days’ notice you will receive 50% of
course payment.

In case of a genuine reason for cancellation (proof of which may be required); of a confirmed training date
notified prior to the booked training date, a transfer request will be considered at the discretion of ER
BEAUTY TRAINING (subject to availability). If successful, an administration fee of £100.00 per course
date will be charged. Non-attendance without prior notice will be dealt with at ER BEAUTY'S discretion and
may result in forfeiture of course fees. This only applies to courses booked at full price only.

If you are unable to attend a confirmed training date for medical reasons, a valid medical certificate
covering the nominated student and booked training day will be required to waive the rescheduling fee. In
medical or compassionate circumstances (proof of which may be required) and where immediate
rescheduling may not be possible.

If ER BEAUTY has to cancel your course for reasons beyond our control; ER BEAUTY will endeavor to
notify students at least 24 hours in advance of any cancellation via telephone and/or email.

ER BEAUTY is not responsible for any accommodation/travel expenses students may incur due to course
cancellations.
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LAST MINUTE OFFER BOOKINGS
Courses booked as part of Last Minute Offers, whether online or over the phone, are by definition intended
to be attended on the specific course date/course/location booked. In the event of a genuine reason for
non-attendance at any Last Minute Offer course, (at ER BEAUTY TRAINING'S discretion) we may agree to
allow course fees paid to be placed on file as a credit towards a training course Additional, however, this
credit would be minus the standard rescheduling fee of £100 per training day booked, regardless of
reason.
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ONLINE COURSES
All online courses are non-refundable. Some classes will be available in the first 3 days and the full course
after 7 days.

Please ensure that you have a suitable internet-connected device through which you can access the
course/portal and are able to obtain the necessary products/tools/templates to complete the studies.
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WITHDRAWING FROM A COMMENCED COURSE
If you need to withdraw from a course for any reason once it has commenced you will NOT receive any
refund. You may be able to attend the next scheduled programme which may be subject to additional costs
based on the reason for your withdrawal.

CANCELLATION OR AMENDMENTS OF TRAINING BY US
In the unlikely event that we need to defer training, this includes tutor illness, bad weather or insufficient
numbers we will offer you a place on the following scheduled training date/s, fees may be able to transfer
to another programme or a refund will be arranged for you.
Our courses are planned months in advance and although we strive to offer the training as scheduled
sometimes changes are necessary. ER Beauty reserves the right to amend details of training within reason
including training times, venues and tutors. ER Beauty is not liable for travel, accommodation, childcare or
potential income loses.

WHAT DO COURSE COSTS INCLUDE?
Course costs include all the necessary materials to ensure you receive excellence in training. Unless
otherwise stated costs include Course literature, materials, tuition fees, registration costs, assessment,
marking.  It does NOT include: Kit costs, equipment, products, travel/accommodation expenses or food.

INSURANCE
It is your responsibility to check if your insurers will accept the pending qualification to your existing cover
before booking a course. If this is your first qualification in therapies/beauty, it is advisable to take out
student cover from a reputable provider such as: Westminster, Salon Insurance 4U, Westminster,
Professional Beauty, Insync, The Guild of Beauty Therapist etc.
For some insurance companies it might be required level 3 for microneedling/laser course.
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Our courses are accredited by ABT. You can obtain insurance through ABT and receive a 10% discount on
your policy when you quote ERBEAUTY99 when purchasing the policy. For online-only courses, they are
accepted by Abt, but also by other selected insurers as well as Westminster Global.

ER BEAUTY TRAINING cannot accept responsibility for problems arising with insurance companies where
students do not check this before booking.
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CERTIFICATES 
Certificates are awarded at the end of a course or after case studies/assignments have been checked by
the tutor. Students must have demonstrated the level of competence required to achieve certification.
Any student who fails to meet the required standard after the completion of a course including assignments
and case studies will be invited back to re-take the course at an additional cost.

HEALTH AND SAFETY 
Participants are required to inform the ER Beauty of any medical condition when completing the application
form. Some therapies are physically demanding; therefore, it is vital that your health and fitness is of an
acceptable standard to perform therapies.  By agreeing to these terms and conditions you are stating you
are medically fit to perform and receive the therapy you have chosen to learn. If
your tutor deems it a health and safety risk for you to continue a programme you will forfeit all course fees.
If you are in doubt, please contact us prior to enrolling onto any programme.
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SPECIAL TRAINING NEEDS/REQUIREMENTS
It is very important that you inform us of any special needs you may have so that your practical training or
assessment days run smoothly. Wherever possible, we aim to include students with special needs in our
main course. However, for some students this may not be possible. Many students with special training
needs prefer and benefit the most from personalized training. Feasibility depends on the course you want
to study; however, when possible adjustments or special arrangements will be considered. Please note that
an additional cost will apply for individual training.
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COURSE TIMES 
Most courses run from 10am-5pm approx. unless stated. Please arrive at 9.45 ensuring you meet the
required standard of dress and appearance. Participants who arrive more than 10 minutes after the course
has started may not be allowed to join the class and will forfeit course fees.

N.B. Please note ER Beauty is a private training provider, although classes do not run on bank holidays,
they may be scheduled to run within school holidays so please check and plan before enrolling and
committing to a course.

GDPR COMPLIANCE STATEMENT
ER Beauty Training respects and complies with the EU General Data Protection Regulations (GDPR).
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